Refund policy

We hope you love your order! If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging where possible. Please keep your proof of purchase or order confirmation.

To request a return, please email us at hello@themotionclub.com before sending your item back. We'll provide you with the return instructions and return address.

Please note that return shipping costs are the responsibility of the customer unless the item is damaged, defective, or we sent the wrong product.

Returns sent without contacting us first may not be accepted.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, or you've received the wrong item, please contact us as soon as possible at hello@themotionclub.com. If possible, include a few photos of the issue so we can resolve it quickly.

If the problem is our mistake, we'll gladly send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Sale items, unless required by law.

Exchanges

We do not offer direct exchanges. If you'd like a different item, simply request a return (if eligible) and place a new order once your return has been approved.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable consumer protection laws.

The returned item must be unused, in its original condition, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

If you have any questions about returns or refunds, feel free to contact us at hello@themotionclub.com.