Shipping policy

We carefully prepare every order at The Motion Club and package your items with care to make sure they arrive safely.

Processing Time

Orders are usually prepared and shipped within 1–3 business days after payment has been received.

During busy periods, holidays, or special launches, processing times may take a little longer. If there are any delays, we will keep you updated.

Shipping Options

We currently ship orders from the Netherlands to customers worldwide.

Available shipping options and prices are calculated at checkout based on your location and order size.

For smaller items such as greeting cards, stickers, and bookmarks, we may use letterbox-friendly shipping where available. Larger items such as prints may require a parcel service.

Delivery Times

Delivery times are estimates and may vary depending on your location and the shipping provider.

Estimated delivery times:

Netherlands: 1–3 business days after dispatch
Europe: approximately 3–8 business days after dispatch
International orders: approximately 5–15 business days after dispatch

Please note that international deliveries may take longer due to customs processing.

Tracking

If your order includes tracking, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.

For untracked letter shipments, tracking information may not be available.

Customs and Import Fees

For orders shipped outside the European Union, customs fees, import taxes, or additional charges may apply depending on your country's regulations.

These costs are the responsibility of the customer.

Lost or Delayed Orders

Once your order has been shipped, delivery times are controlled by the shipping carrier.

If your order has not arrived within the expected timeframe, please contact us at:

hello@themotionclub.com

We will do our best to help locate your package and find a suitable solution.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if you would like the order to be sent again.