Frequently asked questions
How long does it take to ship my order?
Your order is carefully packed and shipped from the Netherlands within 1–3 business days.
Every item is packed with care to help make sure it reaches you safely.
For more information about shipping, delivery times, and what to do if your order is delayed or lost, please visit the FAQ.
Which countries do you ship too?
Europe
🇳🇱 Netherlands · 🇧🇪 Belgium 🇩🇪 Germany · 🇦🇹 Austria · 🇵🇱 Poland · 🇫🇷 France · 🇱🇺 Luxembourg · 🇪🇸 Spain · 🇭🇺 Hungary · 🇵🇹 Portugal · 🇮🇹 Italy · 🇮🇪 Ireland · 🇱🇹 Lithuania · 🇬🇷 Greece · 🇲🇹 Malta · 🇩🇰 Denmark · 🇭🇷 Croatia · 🇨🇾 Cyprus · 🇸🇪 Sweden · 🇪🇪 Estonia · 🇫🇮 Finland · 🇱🇻 Latvia · 🇧🇬 Bulgaria · 🇨🇿 Czechia · 🇷🇴 Romania · 🇸🇰 Slovakia · 🇸🇮 Slovenia
Outside Europe
🇺🇸 Verenigde Staten · 🇭🇰 Hong Kong · 🇯🇵 Japan · 🇸🇬 Singapore · 🇰🇷 South Korea · 🇹🇼 Taiwan · 🇦🇺 Australia · 🇨🇦 Canada · 🇳🇿 New Zealand
How long will my order take to arrive?
Delivery times depend on your location. All orders are sent with tracked shipping, and you’ll receive a tracking number once your order has been shipped.
For more information about shipping, delivery times, and what to do if your order is delayed or lost, please visit the FAQ.
Can I return or exchange my order?
If you have any questions about returns, exchanges, or your right to cancel your order, please see our full return policy or contact me at hello@themotionclub.com.
Do I have to pay customs or import fees?
Customers are responsible for any customs duties, import taxes, or other fees that may apply to their order. These charges are determined by your country’s customs authorities and are not included in the purchase price or shipping costs. As these fees vary by country, we recommend checking with your local customs office for more information before placing your order.